Purchasing & Delivery

How do I purchase a digital gift card?

You can easily purchase digital gift cards directly on our website. Just type "Gift Card" into the search bar and click on the product page that appears.

Can I schedule or send the gift card directly to someone else?

Yes absolutely! On the product page, check the box labeled "I want to send this as a gift." You can enter the recipient’s name and email, write a personalized note, and select a specific delivery date.

Pro Tip: Gift delivery emails can occasionally land in spam or promotions folders. If the recipient hasn't seen it within 15 minutes of the scheduled time, suggest checking those folders.

What if I don’t choose the gift option?

No problem! If you don’t use the gift option, the gift card will be sent directly to the email address used at checkout. You can then print it out or forward the email to the recipient whenever you're ready.

Redeeming & Using Gift Cards

How does the recipient use the gift card?

During checkout, enter your unique gift card code into the Discount Code / Gift Card field and click Apply. The balance will immediately be deducted from your order total. (Note: Digital gift cards are valid online only and cannot be redeemed in our physical Pro Shop).

Can I use a promo code and gift card on the same order?

Yes. Gift cards are treated as a form of payment, so you can combine them with valid promotional or discount codes.

What happens if my order total is more or less than the card balance?

• If your total exceeds your balance: You can pay the remaining amount with any accepted credit card or payment method.

• If your balance exceeds your total: The remaining funds will stay on your gift card code for future purchases.

Do gift card purchases qualify for free shipping?

Gift card purchases do not count toward the free shipping threshold.

Do gift cards expire?

No, our gift cards never expire.

Returns & Exchanges

Can I return a gift card I purchased?

As noted on our product page, gift card purchases are final sale and non-refundable.

Can I request an exchange/return if I used a gift card as my original payment method?

Absolutely! Using a gift card as your original payment method or for part of your order does not prevent you from requesting an exchange or return.

What happens if I return an item purchased with a gift card?

Refunds are issued back to the original gift card code. If you split payment between a gift card and a credit card, the refund will be credited back to the gift card first, and any remaining balance will go to your credit card. Lost your original gift card code? Contact our Customer Experience team, and we'll gladly resend it to you.