International Orders, Customs fees, Returns & ExchangesUpdated a month ago
International Orders, Customs fees, Returns & Exchanges
Do you ship internationally?
Yes, we’re proud to ship Origin products worldwide, so you can experience American-made craftsmanship no matter where you live.
Are International customs, duties or import included in my checkout total?
No, they are not. Any customs duties, taxes, or import clearance fees are set by your country and are not included in your product price or shipping cost at checkout. These may be due before delivery.
Who is responsible for paying customs, duties or import fees?
You, the customer, are responsible for any fees required by your country’s customs authority. Origin does not collect or charge these fees at checkout.
How will I know if I owe customs, duties or import fees?
Once your package arrives in your country, your local customs office or shipping carrier (such as UPS or your local postal service) may contact you to arrange payment before completing delivery. Please refer to the UPS International Guide Link
How can I find out what my country charges for customs or import fees?
Customs policies vary by country. We recommend contacting your local customs office or postal authority before placing your order to understand any potential charges.
You can also check UPS International Resources Link for general information. UPS resources Link
What happens if I choose not to pay customs fees?
If customs fees are not paid, your package may be held, returned to us, or discarded by your local customs office. Unfortunately, we cannot refund shipping costs or replace unclaimed packages.
International Returns & Exchanges
Do you accept international returns and exchanges?
Absolutely! We welcome returns and exchanges from our international customers as long as your items are unwashed and unused. Please note that customers are responsible for shipping items back to us from outside the U.S.
Will I have to pay customs or import fees again for my exchange?
Yes. Every shipment that crosses a border will be subject to new customs duties, taxes, or clearance fees, even for exchanges or replacements. These charges are determined by your country’s customs office and are not controlled by Origin.
Will Origin reimburse customs fees?
No, unfortunately, customs fees are government imposed charges. Origin cannot reimburse or waive these fees.
Who covers return shipping for international orders?
You cover the cost to return your items to us.
Origin covers the cost to ship your exchanged items back to you if your return is shipped within 30 days of your original order date.
Please note: Customs fees still apply when receiving your exchanged items.
How do I start an international exchange or return?
Visit our Returns portal link to submit your request.
Follow the instructions provided via email, including packaging and shipping your return to the address provided.
Once we receive and approve your return, we’ll process your refund or send your exchange.
What's your policy for international returns?
We want you to be completely happy with your purchase, no matter where you are in the world! If your item is unwashed and unused, you can absolutely return it. You have a couple of options:
- Exchange: We're happy to help you find the perfect fit or style by exchanging your item for a different size, model, or color.
- Refund: You can choose to receive a refund either as store credit (Gift Card) for your next purchase or back to your original payment method.
For all the details, please take a look at our full Returns Policy Link . If you have any questions at all, our friendly Customer Experience Team is here to help. Just reach out through our Contact form link