Need more help? Email us to continue the conversation.

Customer Support Hours:
Monday - Friday 9am - 5pm EST

Our Address:
125 High St
Farmington, ME 
04938

Origin

Origin Help Center

Understanding Shipping Delays to Non-Contiguous U.S. States and Territories

My package was delivered, but I did not receive it. What do I do?

What are your international shipping rates?

What are you domestic shipping options and rates?

What are your shipping holidays?

Shipping

International Orders, Customs fees, Returns & Exchanges

Refund Options

Starting a Return

What is your return policy?

Boot Returns/Exchanges

What is an Instant Exchange?

Starting an Exchange

Starting a Gift Return

Non-restockable items

Returns and Exchanges

How to track your order

What's the status of my Return / Exchange?

What does awaiting fulfilment mean?

Can I change my order?

Orders and Tracking

Boots breakdown

How To Try On Boots

What is the best way to care for my boots?

Gi guide

Gi sizing tags

ORIGIN™ Denim Fit & Style Guide

Gift Cards - Everything you need to know

How do I care for my gear?

Are Origin™ boots able to be resoled

Do the product colors match the images online?

What is a swivel-loc belt?

What is the different between Delta Flex Jeans and ORIGIN® Maverick Jeans?

What products and fits have been renamed?

ASTM F2413 Certified Boots

When will this be restocked?

What does "graded quality" mean for footwear, and what kind of variations do they have?

Products

Managing your orders

GOVX Verification

Account

Can I use multiple forms of payment for the same purchase?

My discount code isn't working

Where can I apply a discount code to my order?

Checkout +

Payment

Does Origin™ have a store I can visit?

Our Stores

What do I need to know about your annual immersion camps?

What training sessions are offered at camp?

Camp

Can I apply my benefits after I've already placed my order?

Can I merge multiple loyalty accounts into one?

Can I use multiple discount codes or rewards at once?

Do my points expire?

Do my previous orders count for points?

How do I join?

How can I earn points through social media?

How do I move up a tier?

How do I know how many points I have?

How do I use my vouchers?

How Do I Redeem My Loyalty Rewards Points?

I don’t see points from my recent purchase; where are they?

Origin Loyalty Referral Program

What happens if I cancel my order? Do I get my points back?

Loyalty

All articles

Categories

Shipping

Returns and Exchanges

Orders and Tracking

Products

Account

Payment

Our Stores

Camp

Loyalty