My package was delivered, but I did not receive it. What do I do?Updated 5 months ago

ORIGIN™ is not responsible for lost or stolen packages. However, we will do our best to help you locate the package and are able to file a claim on your behalf for most shipments upon request.

Typically, if you did not receive a package once it is marked as delivered, it will show up within 15 days, which is the time we are required to wait before filing a claim or taking further action. If you still haven't received your items after this time, please reach out to us so that we may open an investigation with the shipping carrier.

Though this may be obvious, we do suggest checking with any other members of your household, with neighbors, under any porches or decks, and in/around any garages or sheds as parcels are often found in these locations.

Please feel free to reach out to our customer experience team to confirm the shipping address that was entered at checkout for your order. We can be reached via the contact form below or by email at [email protected]