Non-restockable itemsUpdated 3 months ago

We want to make our return and exchange process as smooth and transparent as possible. While we’re flexible, it’s important to understand that certain conditions may prevent us from accepting an item for return or exchange.

As stated in our return/exchange policy, all returned items must be unwashed and unworn (other than to try on) in order to be eligible for a return or exchange.

If an item doesn't meet our quality standards for restocking, it means the item is no longer in a condition we can resell. There are a few reasons why this might happen:

• Worn items

• Stains (such as food, oil, sweat, deodorant, or unidentifiable stains)

• Damage (rips, tears, or normal wear and tear)

• Washed items

• Odors (like pet odor, body odor, cologne, cigarette smoke, or cleaning product smells)

If your return doesn't meet these guidelines, we’ll need to send the item back to you without offering a return or exchange.

We appreciate your cooperation in helping us maintain high-quality products for all of our customers.

For more information on how to avoid non-restockable boots check out How To Try On Boots