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Customer Support Hours:
Monday - Friday 9am - 5pm EST

Our Address:
125 High St
Farmington, ME 
04938

Origin

WHAT ARE MY OPTIONS FOR REFUNDING MY ORDER?There are two refund options for returned items. STORE CREDIT REFUNDOne-hundred percent of the value of all returned products are issued in the form of a store credit to your ORIGIN&#x2122; customer account. There&apos;s no rush using your credit as it has no expiration and can be used towards any ORIGIN&#x2122; purchase.If you do not have an account, one will be created for you. REFUND TO THE ORIGINAL FORM OF PAYMENTThis refund is issued to your card or other payment method that was used to purchase the item(s).

WHAT ARE MY OPTIONS FOR REFUNDING MY ORDER?. There are two refund options for returned items. STORE CREDIT REFUND. One-hundred percent of the value of all returned products are issued in the form of a store credit to your ORIGIN™ customer account. Th

Refund Options

Returns and Exchanges

What are your international shipping rates?

What are you domestic shipping options and rates?

What are your shipping holidays?

My package was delivered, but I did not receive it. What do I do?

Shipping

Starting a Return

International Returns

What is your return policy?

Boot Returns/Exchanges

What is an Instant Exchange?

Starting an Exchange

Starting a Gift Return

Non-restockable items

How to track your order

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What does awaiting fulfilment mean?

Can I change my order?

Orders and Tracking

What is the best way to care for my boots?

Are Origin™ boots able to be resoled

Are Origin™ boots waterproof?

Do the product colors match the images online?

How do I care for my gear?

What is a swivel-loc belt?

What is the different between Delta Flex Jeans and Origin™ Work Jeans?

What happened to legit fit and fighter fit?

What products and fits have been renamed?

How To Try On Boots

Do you offer gift cards or gift certificates?

What if the product I want is out of stock?

ASTM F2413 Certified Boots

Products

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GOVX Verification

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Do you offer discounts for military, law enforcement and first responders?

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My discount code isn't working

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Our Stores

What do I need to know about your annual immersion camps?

Camp

Refund OptionsUpdated 4 months ago