Understanding Shipping Delays to Non-Contiguous U.S. States and TerritoriesUpdated a month ago

Why hasn’t my tracking updated?

Once your package leaves our facility and is handed over to the carrier, tracking updates are managed by the postal service. While we understand how frustrating it can be to not see frequent updates, this is common when shipping to non-contiguous U.S. states and territories (such as Hawaii, Alaska, Guam, Puerto Rico, or APO/FPO addresses).

Why does shipping to these destinations take longer?

Shipping to non-contiguous states and territories often involves ocean freight or extended routing through various distribution centers. This means transit times may be longer than expected, especially after the package departs the mainland U.S.

How long does it take for tracking to update?

It can take up to three weeks for packages to be scanned again after leaving the U.S. mainland. This delay happens because the package may travel by ship or through multiple postal hubs before reaching a distribution center that performs the next scan.

What can I do if my tracking hasn't updated?

While we continue to monitor your shipment, some customers have found it helpful to contact their local post office for more detailed, location-specific updates once the package arrives in their region. Local postal agents may have additional insights that are not yet reflected in online tracking.

What if I’m worried my package is lost?

We completely understand your concern. Rest assured, packages traveling to these destinations often experience scanning delays but usually arrive safely. If your package exceeds normal delivery timeframes without an update, please reach out to us, and we’ll be happy to review your order and explore next steps to assist you.