Once your package leaves our facility and is handed over to the carrier, tracking updates are managed by the postal service. While we understand how frustrating it can be to not see frequent updates, this is common when shipping to non-contiguous U.S

<h3 dir="ltr" id="isPasted">Why hasn&#x2019;t my tracking updated?</h3>Once your package leaves our facility and is handed over to the carrier, tracking updates are managed by the postal service. While we understand how frustrating it can be to not see frequent updates, this is common when shipping to non-contiguous U.S. states and territories (such as Hawaii, Alaska, Guam, Puerto Rico, or APO/FPO addresses).<h3 dir="ltr" id="why-does-shipping-to-these-destinations-take-longer">Why does shipping to these destinations take longer?</h3>Shipping to non-contiguous states and territories often involves ocean freight or extended routing through various distribution centers. This means transit times may be&#xA0;longer than expected, especially after the package departs the mainland U.S.<h3 dir="ltr" id="how-long-does-it-take-for-tracking-to-update">How long does it take for tracking to update?</h3>It can take&#xA0;up to three weeks&#xA0;for packages to be scanned again after leaving the U.S. mainland. This delay happens because the package may travel by ship or through multiple postal hubs before reaching a distribution center that performs the next scan.<h3 dir="ltr" id="what-can-i-do-if-my-tracking-hasnt-updated">What can I do if my tracking hasn&apos;t updated?</h3>While we continue to monitor your shipment, some customers have found it helpful to contact their&#xA0;local post office&#xA0;for more detailed, location-specific updates once the package arrives in their region. Local postal agents may have additional insights that are not yet reflected in online tracking.<h3 dir="ltr" id="what-if-im-worried-my-package-is-lost">What if I&#x2019;m worried my package is lost?</h3>We completely understand your concern. Rest assured, packages traveling to these destinations often experience scanning delays but usually arrive safely. If your package exceeds normal delivery timeframes without an update, please&#xA0;reach out to us, and we&#x2019;ll be happy to review your order and explore next steps to assist you.

Understanding Shipping Delays to Non-Contiguous U.S. States and Territories

ORIGIN™ is not responsible for lost or stolen packages. However, we will do our best to help you locate the package and are able to file a claim on your behalf for most shipments upon request. Typically, if you did not receive a package once it is ma

ORIGIN&#x2122; is not responsible for lost or stolen packages. However, we will do our best to help you locate the package and are able to file a claim on your behalf for most shipments upon request. Typically, if you did not receive a package once it is marked as delivered, it will show up within 15 days, which is the time we are required to wait before filing a claim or taking further action. If you still haven&apos;t received your items after this time, please reach out to us so that we may open an investigation with the shipping carrier. Though this may be obvious, we do suggest checking with any other members of your household, with neighbors, under any porches or decks, and in/around any garages or sheds as parcels are often found in these locations. Please feel free to reach out to our customer experience team to confirm the shipping address that was entered at checkout for your order. We can be reached via the contact form below or by email at team@originusa.com&#xA0;

My package was delivered, but I did not receive it. What do I do?

All international orders are shipped via UPS. Shipping rates are calculated in real-time at checkout, based on the package weight, dimensions, and your specific delivery address. **Important Note on Duties and Taxes:** Customs fees, duties, and impor

All international orders are shipped via UPS. Shipping rates are calculated in real-time at checkout, based on the package weight, dimensions, and your specific delivery address.&#xA0; **Important Note on Duties and Taxes:** Customs fees, duties, and import taxes are not included in your order total or shipping cost. These fees are determined by your country&apos;s customs agency and are the responsibility of the recipient upon delivery. UPS will collect any applicable duties and taxes either before or at the time of delivery.

International Shipping Rates & Customs

ORIGIN™ offers flat-rate shipping costs per zone, excluding international locations. Zone 1 (TX and East). 1 item: $9.00. 2 item: $11.00. 3+ item: $13.00. Zone 2 (CO and West). 1 item: $12.00. 2 item: $14.00. 3+ item: $16.00. Zone 3 (HI & AK). 1 item

ORIGIN&#x2122; offers flat-rate shipping costs per zone, excluding international locations.Zone 1 (TX and East)1 item: $9.002 item: $11.003+ item: $13.00 Zone 2 (CO and West)1 item: $12.002 item: $14.003+ item: $16.00 Zone 3 (HI &amp; AK)1 item: $24.002 item: $28.003+ item: $32.00

What are you domestic shipping options and rates?

ORIGIN™ does not ship on weekends or on the following dates.

ORIGIN&#x2122; does not ship on weekends or on the following dates.&#xA0;<ul><li>New Year&apos;s Day</li><li>Good Friday</li><li>Memorial Day</li><li>Independence Day</li><li>Labor Day</li><li>Veterans Day</li><li>Thanksgiving Day</li><li>Christmas Eve</li><li>Christmas Day Just a quick reminder: If you place an order on a weekend or holiday, your fulfillment countdown will kick off on the next business day. We appreciate your patience and can&#x2019;t wait to get your gear to you!</li></ul>

What are your shipping holidays?

Need more help? Email us to continue the conversation.

Customer Support Hours:
Monday - Friday 9am - 5pm EST

Our Address:
125 High St
Farmington, ME 
04938

Origin

Shipping

International Orders, Customs fees, Returns & Exchanges

Refund Options

Starting a Return

What is your return policy?

Boot Returns/Exchanges

What is an Instant Exchange?

Starting an Exchange