What is an Instant Exchange?Updated 5 months ago

Our Instant Exchange option allows you to quickly exchange an item without waiting for it to return to our factory and undergo the usual inspection process. This streamlined process helps you receive your replacement item faster and reduces the risk of an item going out of stock.

How Instant Exchange Works

1. Placing an Instant Exchange:

   • When you initiate an Instant Exchange, you’ll be required to provide a credit or debit card. An authorization hold will be placed on the card as part of the process.

   • Once you’ve returned the original item and it arrives at our factory within 14 days, your exchange will be processed, and you’ll receive your new item.

2. Return Timeline:

   • To ensure your exchange is processed correctly, the returned item must reach our factory within 14 days.

   • If the item isn’t returned within 14 days, the authorization hold on your card will be charged as well as the full amount of the item.

Difference Between Instant Exchange and Normal Exchange

• Normal Exchange:
  With a standard exchange, we provide a return label for you to send back the original item. It undergoes a restock inspection at our factory, and only after it passes inspection will the exchange be processed. This can take longer, and there’s a chance your replacement item could go out of stock while waiting.

• Instant Exchange:
  This process allows you to place your replacement order right away, speeding up the exchange. However, the authorization hold on your card ensures that we can process the exchange efficiently once we receive your return.

Processing an Instant Exchange

• To process an Instant Exchange you can follow the steps for placing a normal exchange as shown HERE. At the end of your return select “Instant Exchange” and fill out your card information before submitting your return.

Please note Instant Exchanges may only be placed by customers and once an exchange is fulfilled we will be unable to edit your exchange.

We hope this helps clarify how our Instant Exchange process works. If you have further questions or need assistance, please don’t hesitate to contact our support team at [email protected]