What's the status of my Return / Exchange?Updated 5 months ago

Returns and exchanges are typically processed within 1-2 weeks from the delivery date. However, in our busy season when volume spikes, processing can take up to 2-4 weeks. Please know that our team prioritizes returns daily and that we are working on processing these as quickly as possible. We truly appreciate your patience with any delays. You will receive an email when your return has been processed confirming your original return request. Please note that if you selected store credit as your return option, it will be issued as a gift card, and your confirmation email will include a gift card code to be used on a future ORIGIN™ purchase.